Résumé

Adam J. Koch

United States Citizen

Education

  • Western Governors University - B.S. Cloud & Server Administration - May 2018
    • 32/122 CU Earned, 26% Completed as of 2018-05-16.
    • Degree Information
    • Certifications Included:
      • Amazon AWS SysOps Administration–Associate
      • Microsoft Certified Solutions Associate (MCSA): Windows Server 2012
      • LPI Linux Essentials
      • Linux+ (CompTIA)
      • A+ (CompTIA)
      • Cloud Essentials (CompTIA)
      • Cloud+ (CompTIA)
      • Network+ (CompTIA)
      • Security+ (CompTIA)
      • Project+ (CompTIA)
      • IT Operations Specialist (CompTIA)
      • Systems Support Specialist (CompTIA)
      • Cloud Admin Professional (CompTIA)
      • Linux Network Professional (CompTIA)
      • Secure Infrastructure Specialist (CompTIA)
      • Secure Cloud Professional (CompTIA)
      • ITIL Foundations (Axelos)
      • CIW Site Development Associate

  • Spartanburg High School – High School Diploma - May 2002
    • Graduated with a GPA of 3.1 out of 4.
    • Completed AP Computer Science with a 4.0 out of a possible 5.0 on the final exam.
    • Voted "The Next Bill Gates" by the teachers of the Computer Department.

Technical Skills

  • Languages: JavaScript, Python, Lua, XML, Visual Basic (VBScript), MySQL, PHP, HTML, CSS, Markdown, Powershell
  • Software/Tools: Microsoft Office 2007/2010/2013/2016, Active Directory, Subversion, Git, Service Now, Citrix
  • Operating Systems: Linux (CentOS, Red Hat, Fedora, openSuSE, Ubuntu, SlackWare, Mint), Microsoft Windows (2000, XP, Vista, 7, 8/8.1, 10)

Certifications

Work Experience

  • March 2018 - Present - Greenville Health System - I/S Desktop Analyst Coordinator - Greenville, SC
    • Promoted to coordinator position to manage three technicians covering the central region of the GHS network.

  • April 2017 - March 2018 - Greenville Health System - I/S Desktop Analyst - Greenville, SC
    • Greenville Health System (GHS) decides to bring the Desktop Services department in house and so I was hired to join that team.
    • Developer of Google Chrome extension used by the department for maxmizing efficiency using Service Now
    • Developer of various Powershell scripts for performing various tasks on remote machines.

  • November 2016 - April 2017 - NTT DATA Services, INC - Client Field Tech Svc Sr. Asc - Grenville, SC
    • Dell Services, INC was purchased by NTT DATA to become NTT DATA Services, INC.

  • April 2015 - November 2016 - Dell Services, INC - Client Field Tech Svc Sr. Asc - Greenville, SC
    • Hired by Dell Services, INC after my exemplary work done with Apex Systems.

  • January 2014 - April 2015 - Apex Systems, INC - Desktop Technician - Greenville, SC
    • Coordinated with a team of technicians to support Greenville Health System’s variety of health systems and workstations including desktops, WOW carts, laptops, Wall Mounts, Surgical Workstations, and printers.
    • Provided initial diagnostic data for the hospital’s medical, cataloging, patient data, and medical software which was then escalated to the appropriate analyst for resolution.
    • Project manager for Desktop Services involving the movement, reclamation, and installation of workstations.
    • Tracked incidents and tasks utilizing the ticket management system Service Now to meet and exceed contractual Service Level Agreement requirements.
    • Provided first line desktop support (both break/fix and IMAC) to GHS Downtown where the Executives, Marketing, Human Resources, Accounting, Accounts Payable, Business Intelligence, and Decision Support groups are located.
    • Built up a rapport with these End Users including Doctors, Nurses, Directors, Executives of GHS, and various sub-departments within the IT department. This allowed for a more streamlined approach to handling issues and ensuring the expectations of the customer, GHS, were met and exceeded with the front-line presence provided by the other technicians and myself.
    • Recognized as a “Shining Star”, a GHS award, multiple times for my exemplary troubleshooting skills and prompt resolution.
    • Build, image, and deploy computer equipment using Microsoft System Center Configuration Manager.
    • Manage software installations and updates using SCCM.
    • Manage a large volume of end users and computer equipment with Active Directory.

References Available Upon Request

Download resume (.docx)

Address and Phone Number removed for privacy concerns.