SNAFU: Change Log

All notable changes to this project will be documented in this file.

The format is based on Keep a Changelog and this project adheres to Semantic Versioning.

1.3.2 [2019-03-22]

Changed

• Updated copyright to 2019.
• Updated contact email to adam.koch@prismahealth.org in anticipation of the April 1st change.

1.3.1 [2018-05-16]

Fixed

• Campuses will now be pulled correctly for Staging Transfer labels.
• Staging Transfer print jobs will alert when there are > 3 labels to print. Otherwise they will just print normally.

1.3.0 [2018-05-14]

Notes

• Since I am leaving the Desktop Support group, this will likely be the last major release. I will try to update SNAFU as I can when things bring or change, but SNAFU will no longer be in active development.

Added

• Equipment Staging Transfer label manual print.

1.2.26 [2018-04-13]

Fixed

• Small bug with incorrect ticket status being sent via keyboard shortcuts.

1.2.25 [2018-04-12]

Added

• Updates can be sent via keyboard shortcuts. It will prompt for a note to include.

1.2.24 [2018-04-12]

Added

• Loads of new keyboard shortcuts!

1.2.23 [2018-03-14]

Fixed

• Root Cause CI field is not properly detected to see if it has the correct informaiton when updating tasks.

1.2.22 [2018-03-13]

Changed

• When handling Asset Management tasks, the Root Cause CI field will be set according to the broken/replacement hostname.

1.2.21 [2018-03-08]

Changed

• Changed log storage from sync to local for additional space.
• Updated copyright year to 2018.
• Automatic ticket handling will now use Update instead of Save when putting tickets on hold.

1.2.20 [2018-02-06]

Fixed

• Bug fixes related to automatic task detection, due to changes in naming.

1.2.19 [2018-01-23]

Changed

• Performing any automated action on an unassigned ticket will now trigger an error.

1.2.18 [2017-12-21]

Added

• ETA field to popup to providing an ETA to the End User.
• Proper detection for the new Delivery task of Hot Swap requests.

Fixed

• Application Install requests are now detected properly once again.

1.2.17 [2017-12-08]

Added

• Group communications are now automatically detected and handled.

Fixed

• Cleaned up task detection code to make for quicker additions.

ToDo

• Add ETA field to popup.

1.2.16 [2017-12-01]

Fixed

• More tweaks to task detection.
• Disabled mini-fication.

1.2.15 [2017-11-30]

Added

• Additional default canned messages for alternative phone numbers.
• In Progress, On Hold, and Resolve menu items.

Fixed

• Updated ticket detection for description changes.

1.2.14 [2017-11-16]

Added

• Time to quarantine label for proper tracking.

Fixed

• Small typo on the options page.

1.2.13 [2017-10-16]

Added

• Task type purchasing_review handling.
• Repair logging.
• Decommission logging.

Changed

• Added rhs_repair tasks to whitelist for decommission labels.

Fixed

• Bug with build acknowledgement labels.
• Bug showing Auto Pending menu on incorrect pages.

1.2.12 [2017-10-12]

Added

• Auto On-Hold menu option.
• Task type app_not_listed_access handling.

Changed

• Cleaned up menu code.
• Cleaned up inject code to make it more efficient/lightweight.
• Consolidated Dymo label printing code.

Fixed

• Build Acknowledgement setting fixed.
• Fixed bug when creating settings.

1.2.11 [2017-10-06]

Added

• Better error checking for eval'd code using in wildcards.
• Labels can now be printed on multiple tickets, as long as the needed information is available.
• Loaner reclaims added to tasks that can print reclaim labels.

Changed

• Tweaked acknowledgement messages for tasks.

Fixed

• Bug with incident resolve types.

1.2.10 [2017-10-01]

Changed

• No longer using SweetAlerts for reminders, it was preventing the save/update. Now using basic JavaScript alert() function.
• Cleaned up inject code.

1.2.9 [2017-09-29]

Added

• Removals, Disconnects, and installs added to computer reminders.

Fixed

• Injected data handling is cleaner and more robust.

1.2.8 [2017-09-28]

Added

• Print build label when using Equipment Install form.
• Open computer database when various actions are taken (closing incidents, hot swaps, etc.).

Changed

• Hostname of pre-built devices will be automatically uppercased.
• Script used when auto-closing deliveries, per Eric's request.
• Ability to select which labels to automatically print.

1.2.7 [2017-09-21]

Fixed

• Close notes will be filled from work or customer notes.
• Typo preventing certain functionality in the injected script.

1.2.6 [2017-09-21]

Added

• Prebuilt device label.

Changed

• Updated automation to accomodate requested Service Now changes.

1.2.5 [2017-09-14]

Added

• VERY basic resolve type detection based on the Root Cause CI of an incident.

Fixed

• Broken labels will now print correctly from incidents.

1.2.4 [2017-09-13]

Fixed

• Fixed bug with automatic closures.

1.2.3 [2017-09-12]

Fixed

• Reimage build labels will now print the software correctly.

1.2.2 [2017-09-12]

Added

• Labels will only manually print for tickets for which they're designed.
  • For example, can't manually print a restock label for a build.
• Added label printing for Reimage Only acknowledgements and builds.

Changed

• Script when closing reimage reclaim tasks.

ToDo

• Detect laptop or desktop via incident root cause to select appropriate resolve reason.
• Repair/decommission logs (maybe?).

1.2.1 [2017-09-07]

Added

• Build acknowledgement label.

Changed

• Cleaned up label printing code.
• All strings sent to labels will be run through the shortening function.

1.2.0 [2017-09-02]

Added

• Changelog with Markdown parser, Showdown.

Fixed

• Title of links on various pages.

1.1.17 [2017-09-01]

Added

• Purchase Order label template for Whit.
• Close Repair task to context menu and popup.

1.1.16 [2017-08-31]

Added

• Broken equipment label.

Changed

• Cleaned up and organized the context menu.
• Builds and software are differentiated via a carriage return in the software field.

Fixed

• Bug in js/inject.js that could lead to unexpected behavior.
• Fixed typo in js/inject.js.
• Sub-status will now be shown properly when keep notes is selected and On Hold is checked.

1.1.15 [2017-08-24]

Added

• Automatic handling of Application Install requests.

Changed

• Labels now use the technicians name who opened the ticket when printing labels.

Fixed

• Reclaim labels will now print correctly.

1.1.14 [2017-08-23]

Fixed

• Reverted Dymo framework, which was breaking all functionality.

1.1.13 [2017-08-22]

Added

• Automatic handling of Smart Hands requests.
• Label printing via the Dymo Web Framework.

Removed

• Label files. They are now hard-coded into js/inject.js.

Fixed

• Updated work note scripts to account for repair workflow changes.
• Small type in the main content script.

1.1.12 [2017-08-21]

Fixed

• Fixed pathing issues related to the folder structure change, which caused the malfunctions.

1.1.11 [2017-08-20]

Added

• Cancelled Task workflow automation.

Changed

• Cleaned up the context menu code to make changes more efficient to implement.
• Moved HTML files to html/ subfolder for continuity's sake.
• Updated HTML, JS, and CSS file locations to account for the above change.
• JavaScript and CSS are minified for smaller filesizes to minimize load on Service Now.

Removed

• Utilize Chrome notifications and alarms for clock in/out.

1.1.10 [2017-08-14]

Added

• Automatically clicks the Resolve Information tab when closing incidents.
• Support for task sub-state options.

1.1.9 [2017-08-04]

Added

• Added snafu keyword for custom search provider.
• Auto-Closure script for SPR and hardware delivery tasks.

Fixed

• Small bug with context menus related to updating the menus after a settings change.

1.1.8 [2017-08-03]

Added

• Extension will now ask for additional permissions related to alarms and notifications.

Changed

• Added functionality to automate the improved repair workflow for on-site repairs.

1.1.7 [2017-07-28]

Added

• Clear on Submit option added to the context menu.
• Time calculator to determine correct Clock out time to get full 8 hours.

1.1.6 [2017-07-26]

Fixed

• Fixed auto-handling of tickets in order to improve reliability.
• Fixed typo when processing persistent notes.

1.1.5 [2017-07-25]

Added

• Ability to export build list to CSV file has been added.
• Option to persist notes even after submitting (disabled by default).

Changed

• Changed labels for automatic ticket handling.
• Cleaned up context menu code.
• Cleaned up options window.

1.1.4 [2017-06-20]

Added

• Button to popup to quickly bring up the Service Catalog.
• Miscellaneous section to context menu.

Fixed

• {REQUESTED_BY} wildcard now pulls the correct information.
• Clicking Scheduled button will reset the notes/status.
• Clicking Send Equipment button will reset the notes/status.
• Extension will allow updating ticket that isn't assigned to you, as long as it's not being resolved.

1.1.3 [2017-06-12]

Added

• Loaner equipment closures will now be handled automatically.
• Add "En Route" messages to auto-detection.
• Added "Auto En Route" context menu.
• Ticket statuses (In Progress, On Hold, etc.) are now persistent, alongside the notes (via keepNotes).

Fixed

• Incidents will now be handled automatically correctly.

Changed

• Modified closure script for SPR installs.
• Modified closure script for Equipment Move/Removes.

1.1.2 [2017-06-06]

Added

• Keybind for automatic handling of tickets. Default key is Alt+A.
• Logging of Hot Swap builds have been added. Must be enabled in the options.

Fixed

• Scheduled tasks will now correctly process the wildcards.
• Request item wildcard will now pull the correct data.

Changed

• Changed default key for Assign To Me/Query User Info to Alt+Q.

1.1.1 [2017-06-03]

Added

• Equipment moves and removal requests are now auto-detected.
• SPR workflow tasks are now auto-dectected.
• Install Absolute tickets are now auto-detected.
• Loaner workflow tasks are now auto-detected.

Fixed

• Auto-detected scripts will now have their wildcards replaced.

1.1.0 [2017-06-02]

Added

• Scheduled option to put a ticket on hold with an appointment message.
• Keybinds to save and update the page. Alt+S (Save) and Alt+U (Update) are the default keys.
• Keybind to query user info and assign to technician. Alt+A is default.
• Notes can now be made persistent until you send the update.
• Prevent extension from closing ticket when unassigned.
• Made acknowledgements and closures automatically detect the type of ticket and respond accordingly.
• Option to automatically close the Epic Hyperspace and BCA device popups.

Removed

• Monitor Assignment Group settings. Will put them back when I decide to write the code.

Fixed

• Send on Enter will be ignored if holding Shift, Ctrl, or Alt.
• Enable/Disable options will now be set correctly via context menus.

1.0.6 [2017-05-24]

Added

• Additional note to quarantine closure script.
• About dialogs to the Help and FAQ pages.
• Glyph icons provided by Bootstrap.
• Option to send the update by pressing Enter.
• Titles to buttons for descriptions.
• New context menus for acknowledgements and closures.
• Sets Close Codes and Customer Communication fields when resolving incidents.

Changed

• Changed how context menus are handled. All are now sent through one handler function to make modifying the menus easier for me.

Fixed

• Standarized the navigation bars on the Help, FAQ, and Options pages.
• {INC_EMAIL} now pulls the correct information from the page.

1.0.5 [2017-05-15]

Added

• Finished Frequently Asked Questions page.
• Extension's popup will only be available while GHS' ServiceNow is the active tab.
• Options and Close Window button to the FAQ page.
• FAQ and Help button to the options page.
• Navigation bar to FAQ and Options pages for standardization.

Fixed

• Incidents will now save with autoFinish set to auto, but not if being resolved.
• Clarified error if unable to pull user information from a ticket.

1.0.4 [2017-05-14]

Added

• Automatic mode for ticket updates. All updates aside from task closures will be saved. Task closures will be updated.
• Options context menu to quickly change certain settings.
• Frequently Asked Questions page (unfinished).

Fixed

• Assign To Me context menus will be hidden using documentUrlPattern.

1.0.3 [2017-05-11]

Added

• finishDelay setting to delay when automatically updating or saving an update.
• Wildcard fields to insert the 40+ wildcards in to the customer and work note fields.
• Context menus to open Help and Options page.
• README link to view CHANGELOG.

Fixed

• Wonky canned message additions made to customer and work notes field.
• Assign To Me context menu now functions as intended.